Hi, I'm Sarah Fischer.
A marketing and customer success leader who builds onboarding, lifecycle, and content programs that turn new customers into loyal ones.
Every touchpoint tells a story. Let's make it count.
Revenue accelerator
I create content that drives measurable business growth
Community builder
I bring audiences together to support one another and thrive
Brand storyteller
I help shape your brand's voice, communications, and GTM strategies
Customers' actions speak louder than words.
Your customers are telling you something when they disengage or fail to come back.
I help SaaS and commerce brands listen to customer signals and build the onboarding, lifecycle, and content programs that engage and retain loyal buyers.
With 17+ years of experience across commerce, SaaS, customer success, and B2B marketing (8 of those years with Shopify!), I bring a customer-first strategic mindset then drives measurable business goals.
Open to fractional and contract work.
How I can help
Customer onboarding
Deliver the right resources to your new clients so they see value faster and stay longer.
Lifecycle marketing
The right message at key customer milestones turns new consumers into returning ones.
Educational content
Content that educates drives action, builds trust, and grows your reach and impact.
Go-to-market
Executing the right messaging to the right people for your new release.
"Under Sarah's leadership, Shopify Academy enrolment grew 246% & page views increased 200% YoY.
These numbers only tell part of the story. What makes Sarah exceptional is her creative, targeted campaigns that she constantly refines to focus on the highest impact work."